Privacy Policy

Effective Date: June 24, 2026

Welcome to CarWise.ng (“CarWise,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our services, create an account, purchase services, list vehicles, or otherwise interact with our platform.

By accessing or using CarWise.ng, you agree to the terms outlined in this Privacy Policy.

1. Introduction

CarWise.ng is an automotive technology platform that provides vehicle marketplace services, vehicle inspections, financing assistance, dealership solutions, automotive information, and related services.

We understand the importance of privacy and are dedicated to safeguarding the information entrusted to us.

2. Information We Collect

We may collect different categories of information depending on how you interact with our platform.

Personal Information

Personal information may include:

Full name
Email address
Phone number
Residential or business address
Date of birth (where required)
Government-issued identification documents
Driver’s license information
Vehicle ownership documents
Profile photographs

Account Information

When you create an account, we may collect:

Username
Password (encrypted)
Account preferences
Login history
Account activity

Vehicle Information

If you list or manage vehicles through our platform, we may collect:

Vehicle make and model
Year of manufacture
Vehicle Identification Number (VIN)
Registration details
Vehicle photographs
Inspection reports
Maintenance records

Payment Information

When payments are made through our platform, we may collect:

Payment method information
Transaction details
Billing information

For security reasons, complete card details are typically processed by authorized payment providers and are not stored on our servers.

Technical Information

When you access our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Time spent on pages
Location data (where permitted)

3. How We Collect Information

We collect information through:

Direct Collection

Information you provide when:

Registering an account
Listing a vehicle
Contacting customer support
Completing forms
Participating in surveys
Booking inspections
Applying for financing

Automated Collection

Information collected through:

Cookies
Analytics tools
Web beacons
Server logs
Tracking technologies

Third-Party Sources

We may receive information from:

Payment providers
Financing partners
Vehicle inspection partners
Insurance providers
Marketing partners
Public databases
Government verification systems

4. How We Use Your Information

We use collected information to:

Provide Services

Create and manage accounts
Facilitate vehicle transactions
Verify users and listings
Process payments
Schedule inspections
Provide customer support

Improve Our Platform

We may use information to:

Enhance website functionality
Improve user experience
Analyze platform performance
Develop new products and services

Communication

We may contact you regarding:

Account updates
Transaction notifications
Service announcements
Promotional offers
Security alerts
Customer support requests

Legal and Security Purposes

We may use information to:

Detect fraud
Prevent unauthorized activity
Enforce our Terms of Service
Comply with legal obligations
Resolve disputes

5. Legal Basis for Processing Information

We process personal information based on:

User consent
Contractual obligations
Legitimate business interests
Compliance with legal requirements
Protection of users and platform security

6. Sharing of Information

We do not sell personal information to third parties.

However, we may share information with:

Service Providers

Including:

Payment processors
Hosting providers
Analytics providers
Customer support tools

Business Partners

Such as:

Vehicle inspection companies
Financing institutions
Insurance providers
Dealership partners

Regulatory Authorities

When required by:

Law enforcement agencies
Courts
Government authorities
Regulatory bodies

Corporate Transactions

Information may be transferred in connection with:

Mergers
Acquisitions
Business restructuring
Asset sales

7. Cookies and Tracking Technologies

CarWise.ng uses cookies and similar technologies to improve website functionality and user experience.

Cookies help us:

Remember user preferences
Maintain login sessions
Analyze website traffic
Personalize content
Improve security

Users may disable cookies through browser settings, though certain features may not function properly.

8. Data Retention

We retain information only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

When information is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement industry-standard security measures to protect user information.

Security measures may include:

SSL encryption
Secure servers
Access controls
Data monitoring systems
Password encryption
Regular security assessments

While we strive to protect your information, no internet-based system can guarantee absolute security.

10. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Access

Request a copy of your personal information.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information where legally permissible.

Restriction

Request limitation of certain processing activities.

Objection

Object to specific uses of your information.

Data Portability

Request transfer of your information in a structured format.

11. Marketing Communications

Users may receive promotional communications from CarWise.ng.

You may opt out at any time by:

Clicking the unsubscribe link in emails
Updating communication preferences
Contacting our support team

Service-related notifications may still be sent when necessary.

12. Children’s Privacy

CarWise.ng is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If such information is discovered, appropriate steps will be taken to remove it.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites. Users should review the privacy policies of those websites before providing personal information.

14. International Data Transfers

In some circumstances, information may be processed or stored outside Nigeria.

Where international transfers occur, we take reasonable steps to ensure that information receives appropriate levels of protection consistent with applicable privacy laws.

15. Compliance with Nigerian Data Protection Laws

CarWise.ng is committed to complying with applicable Nigerian data protection and privacy regulations, including requirements relating to the collection, processing, storage, and protection of personal data.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Legal changes
Service improvements
Security enhancements
Operational updates

Updated versions will be published on this page with a revised Effective Date.

Continued use of the platform after changes become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

CarWise.ng

Email: privacy@carwise.ng
Support Email: support@carwise.ng
Website: CarWise.ng

Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM

Consent

By accessing or using CarWise.ng, creating an account, listing a vehicle, purchasing services, or interacting with the platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.